At THEODORE GENERAL MERCHANDISE LLC, customer satisfaction is our top priority. We hope you love the pillow you purchased! If you are not satisfied with your order in any way, we are happy to assist you.

  1. 30-Day Return Policy
    You have 30 calendar days from the date you receive the item to request a return.

Return Conditions:
The item must be unused, unwashed, and in its original condition.

The item must be in its original packaging.

You must provide proof of purchase (order number or receipt).

Please note: For hygiene reasons, we do not accept returns of opened, used, or worn pillows unless the item is defective.

Non-Returnable Items

The following items are non-returnable:

Clearance or end-of-life items

Items with a 30-day return period

  1. How to Initiate a Return

To return an item, please contact us and provide your order details:

📧 Email: [email protected]

📞 Phone: (857) 833-7159

Please provide the following information:

Your order number

The item you wish to return

Reason for return

Once your return request is approved, we will provide a Return Authorization (RA) number and return instructions.

Return Address

Please send all returns to:

20310 Highway 160 Unit 217, Durango, CO 81303

Important Note: Returns without a Return Authorization number may be refused. Unless the return is due to our error (e.g., wrong item sent or defective product), the customer is responsible for return shipping costs.

  1. Refund Process

After receiving and inspecting your return, we will notify you whether your refund request has been approved.

Approved refunds will be processed within 5-7 business days and automatically credited to your original payment account. Please note that your bank or credit card company may require additional time for the funds to arrive.

  1. Exchanges

If you need to exchange for a different size, style, or color, please follow the return process above and reorder the desired item. This ensures the fastest processing speed.

For defective or damaged items, please contact us immediately, and we will assist you with an exchange.

  1. Refund Delays or Failure to Receive

If you have not received your refund within the expected timeframe:

Please check your bank account or credit card statement again.

Please contact your credit card company or bank (processing times may vary).

If you have completed the above steps but still have questions, please email [email protected]

  1. Order Cancellation

You can cancel your order and receive a full refund within 24 hours of purchase. After 24 hours, your order may have been processed and shipped, at which point our standard return policy will apply.

  1. Quality Guarantee

We are confident in the quality of our pillows. If you receive a defective or damaged item, please contact us within 7 days of receipt with photos of the problem, and we will resolve the issue for you—either by replacing the item or providing a full refund.

  1. Contact Us

Any questions about our return policy? We’re here to help!

📞 (857) 833-7159

📧 [email protected]

📍 20310 Highway 160 Unit 217, Durango, CO 81303