Welcome to the website of THEODORE GENERAL MERCHANDISE LLC. By accessing or using this website and purchasing our products, you agree to be bound by these Terms and Conditions. Please read these Terms and Conditions carefully before using this website or placing an order.

  1. Acceptance of Terms By accessing, browsing, or shopping on this website, you indicate that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Refund and Return Policy. If you do not agree to any part of these terms, please do not use this website.
  2. Company Information

THEODORE GENERAL MERCHANDISE LLC

📍 20310 Highway 160 Unit 217, Durango, CO 81303

📞 (857) 833-7159

📧 [email protected]

  1. Products and Prices

We offer a wide variety of pillow products, including but not limited to:

Sleep Pillows

Thrust Pillows

Backrest Pillows

Inflatable Pillows

Product Description: We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not guarantee that product descriptions or other content on the website are completely accurate, complete, or up-to-date.

Price: All prices are in US Dollars (USD) and do not include applicable taxes or shipping costs, which will be charged separately at checkout. We reserve the right to modify prices at any time without notice.

  1. Orders and Payment

Order Confirmation: Adding items to your cart does not guarantee that they will be in stock. We reserve the right to refuse or cancel any order for any reason, including but not limited to out-of-stock items, incorrect pricing or product information, or suspected fraud.

Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. Payments are securely processed through third-party payment processors.

Order Confirmation: You will receive a confirmation email after your order is successfully submitted. This confirmation email does not constitute acceptance of your order; we may still cancel or refuse the order after confirmation.

  1. Shipping

We ship to addresses within the United States, including APO/FPO addresses. International shipping is available upon request.

Processing Time: Orders are typically processed within 1-2 business days.

Carriers: We use trusted carriers such as USPS, UPS, and FedEx.

Delivery: The estimated delivery time will be displayed at checkout, but on-time delivery is not guaranteed. We are not responsible for delays caused by the shipping carrier, weather, or other unforeseen circumstances.

Risk of Loss: All goods purchased from us are shipped under a contract of carriage. The risk of loss and title transfer to you upon delivery of the goods to the carrier.

  1. Returns and Refunds

Our returns and refund policy is incorporated herein by reference. Please refer to our separate refund and return policy for details regarding returns, exchanges, and refunds.

  1. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of THEODORE GENERAL MERCHANDISE LLC or its content providers and is protected under U.S. and international copyright laws.

You may not copy, distribute, modify, or use any content on our website for any commercial purpose without our express written permission.

  1. User Conduct Guidelines

By using this website, you agree not to:

Violate any applicable laws or regulations

Infringe the rights of others

Upload or distribute viruses, malware, or other harmful code

Attempt to access our systems without authorization

Use this website for any fraudulent or illegal purpose

  1. Disclaimer

Our products and website are provided “as is” and “as available.” To the maximum extent permitted by law, THEODORE GENERAL MERCHANDISE LLC makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that:

Our website will operate uninterruptedly, promptly, securely, or error-free.

The results obtained from using our website or products will be accurate or reliable.

Any defects will be corrected.

  1. Limitation of Liability

To the maximum extent permitted by law, THEODORE GENERAL MERCHANDISE LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of use, loss of goodwill, or other intangible damages caused by:

Your use of or inability to use our website or products.

Any action or content by any third party on our website.

Unauthorized access, use, or alteration of your transmissions or content.

In no event shall our total liability to you exceed the amount you paid us for the relevant products.

  1. Indemnification

You agree to indemnify, defend, and hold harmless THEODORE GENERAL MERCHANDISE LLC and its officers, employees, and affiliates from and against any claim, damage, loss, liability, and cost (including reasonable attorneys’ fees) arising out of or relating to:

Your use of our website

Your breach of these Terms and Conditions

Your infringement of the rights of any third party

  1. Third-Party Links

Our website may contain links to third-party websites or services not owned or controlled by THEODORE GENERAL MERCHANDISE LLC. We have no control or responsibility for the content, privacy policies, or practices of any third-party website. You acknowledge and agree that we will not be liable for any damage or loss arising out of or related to your use of any third-party website.

  1. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which the Company is located, without regard to its conflict of laws provisions. Any legal action or proceedings arising out of or relating to these Terms shall be brought only in the courts of the state in which the Company is located or in federal courts.

  1. Dispute Resolution

Informal Resolution: Before filing any claim, you agree to first attempt to resolve any dispute informally by contacting us at [email protected].

Binding Arbitration: If the dispute cannot be resolved informally, you agree to resolve any claim through binding arbitration in accordance with the rules of the American Arbitration Association.

Waste of Class Action: Any dispute resolution proceedings will be conducted on an individual basis. You agree not to bring or participate in any class action against us.

  1. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without notice. Any changes will be effective immediately upon posting on this page. Your continued use of our website after such changes constitutes your acceptance of the new terms.

  1. Severability

If any provision of these Terms and Conditions is held to be unenforceable or invalid, that provision shall be limited or deleted to the extent necessary to ensure that the remaining provisions remain in full force and effect.

  1. Full Agreement

These Terms and Conditions, together with our Privacy Policy and Refund and Return Policy, constitute the full agreement between you and THEODORE GENERAL MERCHANDISE LLC regarding your use of our website and purchase of our products.

  1. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

THEODORE GENERAL MERCHANDISE LLC

📞 (857) 833-7159

📧 [email protected]

📍 20310 Highway 160 Unit 217, Durango, CO 81303